All capabilities of the Optimum Bundle plus analytics and workflow automation tools and apps.
Streamline agent workflow to maximise customer experience. Highlights of this bundle:
Quickly identify and automate repetitive agent tasks and complex workflows.
Use Five9 pre-package workflow apps like Proactive Notifications to support immediate updates, information and interactions with customers.
Save agent and supervisors crucial time on work activities and allow them to focus on what is the most important - the customers.