Artificial Intelligence (AI)

Practical AI Solutions Save Time and Money While Improving Productivity

The possibilities of the impact of artificial intelligence (AI) across all industries and even our personal lives are endless. However, in the contact centre you need solutions that will make an impact today. You need practical AI solutions that reduce costs while increasing productivity.

Five9 Intelligent Virtual Agent (IVA) and Agent Assist are two conversational AI solutions that can deliver impressive results immediately.

Get in Touch
Abstract UI

Improved Customer and Agent Satisfaction with Practical AI Solutions

Repeat questions that result in repetitive, boring work is not a good use of your agents’ time. Now you can hand those off to an intelligent virtual agent, leaving the more difficult and rewarding tasks to a live agent. This is Five9 IVA.

Lowering costs while providing the best possible service is a goal that is coveted by all companies. With Five9 Agent Assist your agents no longer have to take notes and create summaries, reducing during and after call work. Agents also receive real-time guidance and knowledge base articles to help them provide fast, accurate service.

View a Demo

What is Practical AI? For Five9, Practical AI Means Three Things:

Tangible Business Outcomes

Deliver tangible business outcomes you can define and measure right from the moment you start using the solution.

Continuously Improves

Contrary to popular belief, AI makes mistakes. Five9 creates solutions that are built from the ground up to continuously learn and improve so that your AI can become smarter and handle changes as you deploy it more broadly.

Accessible to Any Size Business

Budget or company size shouldn’t inhibit you from implementing AI solutions. To be practical, AI shouldn’t require an army of specialists. It should be able to be implemented in a reasonable timeframe and without incurring excessive costs.

View a Demo

You can’t talk about technology today without Artificial Intelligence (AI) entering the conversation.

Read blog

Faster agents with good data helps us be more efficient and make better choices. Five9 Agent Assist helps reduce the call handle time while keeping the call information consistent and accurate.

Lucy Sung

TruConnect COO

Self-Service Through Conversational AI

  • Intelligent virtual agents (IVA) help customers by fielding and responding to repetitive and simple requests quickly and accurately.

It’s All About Hybrid

  • If your IVA is unable to handle the customer's inquiry, you can route the call to a human agent and ensure the customer’s needs are met.

Keep Live Agents for Complex Questions

  • While the IVA is handling the simple tasks, your agents can focus on more difficult interactions that require specialist subject matter expertise or additional customer empathy.

Save Time and Money with Summaries

  • Agent Assist saves agents' time by creating real-time transcriptions and summaries of the conversation.

Offer Real-Time Guidance

  • Agents can be offered guidance, hints, and tips as they are in the conversation with the customer to ensure that they can provide quick and informed help.

Integrated Knowledge Base Information

  • Based on conversations, agents are offered knowledge base articles to offer timely and accurate information to customers. You can also integrate into larger knowledge bases for more detailed queries.

We’ll help you find the right strategy and products for your evolving business

Chat with an Expert

Resources to Help You Get Started

Data Sheet

Five9 Agent Assist

Learn how Five9 Agent Assist helps your agents provide a more human experience by using AI and machine learning technology.

Download the Data Sheet

Data Sheet

Five9 Intelligent Virtual Agent

Learn how Five9 Intelligent Virtual Agent can help you complement your teams with a digital workforce, maintain better compliance, and drive down costs.

Download the Data Sheet

White Paper

Drive Higher Value Customer Interactions With Agent Assistance Technology

White Paper Drive Higher Value Customer Interactions With Agent Assistance Technology Explore what agent assistance technology can do for your business and how it can help you make the most of every customer interaction in your contact centre.

Download the White Paper

White Paper

Deliver Faster, Better Customer Experiences With Intelligent Virtual Agents

Learn how IVAs can help your contact centre use automation to deliver the service your customers want and in a way that your business can support and deliver.

Download the White Paper

Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions
Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience
Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment
Business Agility

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility