REPORTING AND ANALYTICS

Change the way you visualise and act on contact centre metrics.

Five9 provides a comprehensive set of real-time and historical reporting tools based on best practices from hundreds of contact centres. Get a complete picture of your contact centre performance and gain actionable insights that let you consistently achieve operational and strategic goals.

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Data-Driven Decisions to Optimise Contact Centre Performance

Get information you need to measure metrics daily, monthly, quarterly, or annually – and to make adjustments when necessary. Track trends to gain actionable insights and credible data to help support strategic changes that require executive buy-in. Five9 reporting helps you manage multiple physical contact centres, agents who work from home, or a combination of agents around the globe as a single virtual contact centre.

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Make Good Decisions with Good Data

Standard Reports

Gain rapid insights with over 120 easy to use out-of-the-box reports based on operational and business best practices.

Custom Reports

Tailor reports to meet your unique needs by customising standard reports or building them from the ground up.

Real-Time Reports

See what’s happening in real time whether your agents are nearby or across the world and react quickly to changing conditions.

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90% of business decision makers found digital transformation to be an important to very important factor in their business.

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Historical Reporting

  • Over 120 standard historical reports
  • Agent and department level views
  • IVR and queue views
  • Agent state and ACD views

Real-Time Reporting

  • Custom reports
  • Real-time reports
  • Visualisations and flexible layout options
  • Dashboards and wallboards

Supervisor Application

  • Omnichannel metrics
  • Scheduled reports
  • Sharing options (HTML, PDF, RTF, CSV)
  • Update lists automatically

The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience.

Jeff Huffnagle

Director of Telecommunications, Medical Alert

Resources To Help You Get Started

Solution Brief

Five9 Reporting

Five9 Reporting delivers both real-time and historical insights based on contact centre best practices to give you a complete picture of your contact centre performance.

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Customer Case

Study Penn Foster Success Story

Penn Foster selected Five9 for its tight integration with Oracle and their strong reputation in the industry as a company that understands the needs of the contact centre.

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Customer Case Study

Medical Alert Success Story

Five9 allowed Medical Alert to implement smarter sales campaigns, forecasting tools, and the ability to integrate with other applications.

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We’ll help you find the right strategy and products for your evolving business

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

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Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience
Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment
Business Agility

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Agility

Manage your agents with empathy while delivering impact to the business.

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