Five9 provides a comprehensive set of real-time and historical reporting tools based on best practices from hundreds of contact centres. Get a complete picture of your contact centre performance and gain actionable insights that let you consistently achieve operational and strategic goals.Get in Touch
Get information you need to measure metrics daily, monthly, quarterly, or annually – and to make adjustments when necessary. Track trends to gain actionable insights and credible data to help support strategic changes that require executive buy-in. Five9 reporting helps you manage multiple physical contact centres, agents who work from home, or a combination of agents around the globe as a single virtual contact centre.View a Demo
Gain rapid insights with over 120 easy to use out-of-the-box reports based on operational and business best practices.
Tailor reports to meet your unique needs by customising standard reports or building them from the ground up.
See what’s happening in real time whether your agents are nearby or across the world and react quickly to changing conditions.
Five9 Reporting delivers both real-time and historical insights based on contact centre best practices to give you a complete picture of your contact centre performance.Download the Brief
Penn Foster selected Five9 for its tight integration with Oracle and their strong reputation in the industry as a company that understands the needs of the contact centre.Read the Case Study
Customer Case Study
Five9 allowed Medical Alert to implement smarter sales campaigns, forecasting tools, and the ability to integrate with other applications.Read the Case Study
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment