Five9 UC Integration offers pre-built integrations with top UC solutions – Zoom Phone and Microsoft Teams – allowing agents to identify subject matter experts throughout the enterprise and communicate with them to help answer your customers' questions. Agents can easily identify the right expert, understand their availability, and click to contact them. With experts at their fingertips, agents can improve first contact resolution and overall customer satisfaction.Get in Touch
Utilising Five9 Agent-Expert Consultation and Telephony Connect capabilities accelerates the path to first contact resolution while optimising the customer’s experience. Customers gain confidence as agents can connect to internal experts without delay using an embedded at-a-glance directory to see individual availability. Telephony Connect enables immediate, seamless call transitions across leading UC platforms.View a Demo
Agents can view a consolidated directory of agents and subject matter experts in their company, identified by department, so agents can quickly find the right expert.
Real-time view to the presence and availability of experts through an "at-a-glance" directory plus simple click-to-call, conference, or transfer the call.
Calls to a business that require contact centre attention can be easily transferred to the right skill group or group of agents. Conversely, calls to the contact centre can be transferred to UC users without incurring additional call charges.
IT Director, PAR Technology
Integrate with Zoom Phone to enable agents to quickly and easily resolve customer questions or consult with experts seamlessly.Download the Data Sheet
Integrate with Microsoft Teams to enable agents to quickly and easily resolve customer questions or consult with experts seamlessly.Download the Data Sheet
Learn why integrating contact centre and unified communications (UC) platforms is a business imperative.Download the White paper
Connect to customers and solve their problems the first time.Customer Experience
Empower your agents so they can focus on delivering a more human experience.Agent Empowerment