Incorporating practical AI into the contact center is key to adapting to elevated customer expectations in today’s environment. Practical AI can transform the efficiency and effectiveness of the contact center and result in increased customer loyalty and satisfaction. Additionally, understanding the future of AI can help decision makers to successfully integrate AI in their contact centers today.
Join Dan Miller, lead analyst & founder at Opus Research, and Jonathan Rosenberg, CTO and head of AI at Five9, as they discuss the next big thing in AI and how you can realize real results to positively impact both the customer and agent experience.
Check out this webinar to learn:
What the future of AI looks like in the context of the contact center.
How to utilize the current AI landscape to prepare for moving forward.
How AI-powered solutions improve CX by complementing your agent teams.