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Alec Brown
Chief Information Officer, NCO Europe
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Jonathan Rosenberg
Chief Technology Officer and Head of AI, Five9
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Steve Blood
VP of Market Intelligence and Evangelism, Five9
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Sam Counterman
Host and SVP of Growth Marketing, Five9
The contact centre is entering a period of unprecedented transformation. With Agentic AI reshaping how businesses operate, the next wave of CX innovation will be defined by how humans and AI deliver the new CX together.
Join us for an exclusive executive fireside chat as we distill 2025’s biggest lessons and reveal the five predictions set to redefine EMEA contact centres in 2026 - equipping you with the insight and confidence to make future-ready decisions today.
You’ll gain perspective on:
- The five trends every CX leader must prepare for in 2026.
- How Agentic AI is driving efficiency, innovation, and trusted customer engagement.
- The strategies leading enterprises are using to stay ahead.
