Bruno de Melo Fransoni
Contact Center Chapter Leader, SumUp
Steve Blood
VP of Market Intelligence and Evangelism, Five9
Thomas John
VP EMEA, Five9
Customer experience is evolving at lightning speed. In this thought-provoking fireside chat, industry leaders explore how Generative AI and human expertise are working together to reshape the CX landscape. The era of more is here—more personalised interactions, more seamless journeys and more value for businesses and customers alike.
Join us for an engaging discussion on how to harness this new wave of innovation and rethink what’s possible in customer experience. Key topics include:
Unlocking deeper insights from your data to driver smarter decision-making.
Creating connected, frictionless customer experiences that increase loyalty and customer satisfaction.
Balancing AI-driven efficiency with the human touch to deliver exceptional service at scale.
Designed for CX decision-makers, this conversation will inspire new ideas and offer practical insights to help you lead the future of customer experience.
