Comprehensive reporting is critical to understanding performance and making actionable operational improvements, but many contact centres lack the reporting tools that can provide the insights they need. Without the right reports, it’s impossible to improve agent performance or create an amazing customer experience.
Five9 Reporting delivers both real-time and historical insights based on contact centre best practices to give you a complete picture of your contact centre performance.
Read this brief to learn:
- How you can customise Five9 reports to help make critical operating decisions
- The benefits of performance insights to help support strategic changes
- How Five9 dashboards and wallboards provide real-time insights to identify developing situations
- How historical reports enable you to track, manage, and compare performance across configurable timeframes