Covid Clinic Goes Live with Five9 and Finds $2M in Savings
Covid Clinic provides a critical public health service by delivering drive-through testing sites for Covid-19. The clinic was receiving over 20,000 inbound calls a day from people making appointments or following up on test results, in addition to over 50,000 FAQs per month—all of which were being handled by chatbots. Covid Clinic was short staffed with agents, didn’t have visibility into agent activity, and didn’t have enough IT resources to manage the call volume. The clinic needed a cloud contact center solution with the scalability and reliability to meet the unique needs of the organization.
Read the case study to learn how Covid Clinic:
- Found transparency into agent activity and productivity
- Achieved the ability to scale on demand to handle inquiry spikes
- Received support for continual growth and innovation
- Discovered cost savings of over $2M ROI in the first year of utilizing Five9 IVA