Majestic Wine Uses Agile Five9 Solution to Match Business Momentum
Majestic Wine is the United Kingdom’s largest specialty wine retailer. Majestic uses its nearly 200 stores across the United Kingdom and France to share an extensive knowledge about wine and encourage customers to explore new wines. The company’s growth was being held back by legacy technology, an inability to scale quickly, and the inability to provide remote capabilities for agents.
Read the case study to learn how the Five9 Intelligent Cloud Contact Center enabled Majestic Wine to:
- Improve business agility
- Increase scalability to rapidly adapt to volume fluctuations during peak season
- Provide remote work capabilities for agents
- Integrate with multiple systems