10 Tips for Engaging New Work-At-Home Agents
Today, more than ever, businesses require flexibility in how to respond to planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience. Contact centres are no exception. In fact, they have huge potential to thrive in times that require agents to take on a fully work-from-home structure.
Cloud contact centre as a service (CCaaS) solutions offer the unique capability to quickly enable your agents to work remotely if needed.
Read this data sheet to learn:
- The top ten ways to help new work-at-home agents more effectively engage customers and provide a more human experience
- How a remote work structure can improve your company's culture
- Which tools you can leverage to make remote work seamless