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Five9 Intelligent Virtual Agent

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Customers today want quick and easy solutions to their problems. Five9 Intelligent Virtual Agent (IVA) leverages the latest AI technologies (natural language processing, sentiment analysis, speech recognition, text-to-speech) to deliver intuitive, effective call resolution without a live agent. With Five9 IVA, businesses can achieve a remarkably fast return on investment with smart automation.

Read the data sheet to learn how you can:

  • Reduce average customer wait times during busy hours
  • Allow customers to self-serve and get quick answers to FAQs
  • Deflect calls from live agents and only escalate complex issues and hard-to-solve questions
  • Use the Task Library of pre-built IVA application templates to build common tasks on the fly
  • Easily build, manage, and deploy IVAs with the Five9 Inference Studio 7 no-code/low-code platform

Download the Data Sheet