Five9 Enterprise Workforce Management
Five9 Enterprise Workforce Management (WFM) provides a powerful tool to strategically manage your workforce in the contact centre to ensure maximum productivity while meeting the scheduling needs of your agents. In addition, Five9 Enterprise WFM empowers your agents by offering options for shift bidding, requesting time off, scheduling training, and tracking their adherence to schedules.
Read this data sheet to learn:
- How to answer your most important staffing and strategic contact centre questions
- How you can ensure highly accurate forecasting, optimize agent schedules, and reduce overstaffing
- How agents can personalise their own portal to make them even more engaged, efficient, and empowered