Making Customer Service a More Human Experience
From understanding what customers value most when they need assistance from your business to providing the type of service and support that inspires loyalty, it’s important to know what makes today’s customers tick. Download this infographic for the insights you need to provide more human customer service experiences.
Here’s a sneak peek:
- 74% of customers believe it is important that a company knows their history.
- Contact centres that offer eight or more channels improve customer satisfaction by 92%.
- 59% of customers won’t continue to do business with a brand if it takes a lot of effort to resolve an issue.