Contact Center Resources: Get to Know the Five9 Cloud
Five9’s cloud contact center solution provides greater flexibility at a fraction of the cost of on-premise systems. Find out how Five9 can activate your business.
Five9 UC Integration with Microsoft Teams enables agents to consult with experts, conference them in, or transfer the call directly to answer the customer’s question on the first contact.
Five9 provides end-to-end solutions with digital engagement, analytics, workforce optimisation, and AI and automation to increase agent productivity and deliver tangible business results.
We know moving your contact center operations to the cloud can seem like a daunting task. By partnering with Five9 you can reduce any risk and make moving to the cloud easy.
With the Five9 Adapter for Zendesk, you can digitally transform your service organization and deliver a world-class experience for every customer interaction.
The Five9 Outbound Contact Center uses automated dialers to triple your productivity and improve contact ratios. Advanced campaign management and reporting tools make management a breeze.
Five9 Workflow Automation aggregates information, provides comprehensive views of data and performance, and automates sophisticated, cross-platform workflows and reactions based on the data and events being aggregated.
The Five9 omnichannel solution helps you empower your agents to deliver a tailored and seamless customer experience on your customers’ channel of choice.
Five9 Interaction Analytics enables you to evaluate 100 percent of your calls to identify customer behaviors and interest in your products or services.
With Five9 WFO, you can manage your contact center more effectively, streamline your operations, and deliver exceptional customer experiences with powerful tools. Read this data sheet to learn more.
Five9 Agent Assist empowers live agents with AI-powered real-time assistance and automation, driving more efficient and productive customer conversations, improved agent satisfaction, and better business outcomes.
The Five9 UC Integration with Zoom Phone enables agents to quickly connect with experts, conference them in, or transfer the call directly to answer the customer’s question.
The Five9 Adapter for Oracle NetSuite enables your sales and services in a single environment to handle customer interactions and deliver a more human experience.Â
With the Five9 Adapter for Microsoft Dynamics 365, your agents are given the insights they need to accelerate your customers’ journey to the right outcome as quickly as possible.
Engaging with customers is more important than ever, especially the ability to do so through an omnichannel experience. The Five9 Adapter for Salesforce allows you to deliver a more human customer service experience though a single-pane customer service and sales platform.
The Five9 Adapter for Oracle B2B Service / CX Sales combines contact center controls natively in a single, intuitive user interface. Organizations using the combined solution reap the benefits to solve customer issues quickly and empower your agents to deliver a more human customer service experience.
Five9’s Supervisor Plus gives supervisors access to real-time data and the ability to customize their experience, making it easier to monitor and motivate staff and manage contact center resources.
With Five9 Agent Desktop Plus, agents are equipped to provide more personalized customer service by understanding customers’ journey and history prior to their current interaction, while meeting them on their channel of choice.
In addition to being essential for fielding service questions, contact centers must also securely handle protected personal information (PPI), payment card information (PCI), and additional regulated data. As data protection and security standards continue to evolve, organizations must figure out ways to capture payment information to help customers while also staying compliant to avoid large fines.Â
Five9 helps you deliver exceptional customer experiences while modernizing your contact center through the power and agility of the Five9 Intelligent Cloud Contact Center.
Five9 Performance Dashboard aligns goals, increases performance transparency and alignment, and fosters collaboration to instill a culture of high performance and accountability. Download the whitepaper today to learn more.
The Five9 Liftoff for Cisco program offers Contact Center Enterprise and Express users a series of capabilities to ease the transition from on premises systems to Five9.Â
We know moving your contact centre operations to the cloud can seem like a daunting task. By partnering with Five9, you can reduce any risk and make moving to the cloud easy.
With the Five9 Adapter for Microsoft Dynamics 365, your agents are given the insights they need to accelerate your customers’ journey to the right outcome as quickly as possible.
