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Hear From Our Customers How Five9 Helps Their Business Succeed

Over 2,000 companies ranging from small business to enterprise choose Five9 as their contact center solution.
Hear their stories.


Customer Success Book 2023


OceanFirst Bank Deploys AI for Collaborative Intelligence


BISSELL Digitally Transforms its Contact Centers


SumUp Sees 50% Call Containment with Five9


Nutrisystem Moves to the Cloud and Cuts Technology Costs


NexRep and Five9: A 16-Year Relationship Built on Trust


Teladoc Health Leverages Agent Assist to Improve Efficiency and Call Quality


Vibrant Credit Union Customizes Member Experience

pilot freight logo

Pilot Freight Services Cut Call Abandonment to 2%


Atento Sets New Standard with Bitcoin

Customer Success Book

Customer Success Book 2023

We want to provide first contact resolution. We’ll make sure we can handle any questions, any sales calls, anything, at the moment they call in, or the channel they message us in.

At Five9 everything we do begins and ends with our customers. We are passionate about enabling our customers to provide exceptional customer experiences, and we are determined to help them succeed. The customer stories and quotes in this eBook highlight the challenges our customers have faced and share how Five9 helped them achieve their business objectives—creating valuable partnerships and delivering extraordinary experiences to their customers along the way.


SumUp Sees 50% Call Containment with Five9

We added Five9 IVA and saw the number of customers who opted to speak to a human agent drop by 50%. This is a huge decrease for us and shows us that our IVA is truly serving customers.

For global payment processing provider SumUp, finding a partner offering voice and IVA solutions in diverse languages while automating workflows to increase self-service created a path toward improving customer experience.

From You Flowers Personalizes Service in All Channels

Our CX promise to our customers is to deliver on their most meaningful life events.

From You Flowers offers quick customer support on any channel the customer chooses: chat, email, or phone. It also prioritizes personalization to ensure each customer has the experience that’s right for them.


OceanFirst Bank Deploys AI for Collaborative Intelligence

Agent Assist helped with our onboarding and having the ability to train agents to meet certain skills rather than overwhelming them with a ton of information all at once.

OceanFirst Bank advanced its mission to deliver community-focused customer service while modernizing its contact center by replacing legacy systems and deploying AI to improve agent skill and efficiency.

Omaha Steaks Delivers Exceptional Customer Service

We want to provide first contact resolution. We'll make sure we can handle any questions, any sales calls, anything, at the moment they call in, or the channel they message us in. We really found a partner in Five9.

Dillon Jensen
VP of Operations and Chief Sales Operations Officer

Omaha Steaks International is America's original butcher — they’ve been in business for more than 100 years. They’re one of the world’s most famous purveyors of meat, seafood, and other gourmet food. With 3 million active customers, OSI is committed to providing an amazing customer and employee experience.

AdventHealth Focuses on Moving Patient Care Forward

This is a journey. It compels us to continue investment in ensuring that we are doing everything in our power to provide the best possible care.

AdventHealth uses Five9 as the platform for both its contact center support as well as in its physician practices. With 51 hospitals, 2,800 employed physicians, and 80,000 employees across nine U.S. states, AdventHealth strives to take care of its patients “mind, body, and spirit.” AdventHealth addressed several key issues, including gaining visibility into call volumes for the physician practices across multiple systems.

Customer Success: From You Flowers Personalizes Service

We want all our customers to have the best experience.

Dana Urban
Director of IT, From You Flowers

From You Flowers wants each customer to have the experience that's right for them. With a same-day delivery promise, From You Flowers offers quick customer support on any channel — chat, email, or phone.

Take5 with Five9: Michelle Cirocco, Executive Director of Televerde

Women are getting out and they are going to work for some of the biggest technology companies in the world.

Michelle Cirocco
Executive Director, Televerde

In this edition of Take5, Stephanie Wisdom of Five9 sits down with Michelle Cirocco, Executive Director of the Televerde Foundation, to learn how Televerde empower their engagement center agents.

2022 Five9 Reimagine CX Awards Ceremony

Being able to celebrate our customers is such an honor. We congratulate our 2022 Reimagine CX Award winners and commend them for investing in CX to transform their organizations.

Genefa Murphy
Five9 CMO

Nothing reveals the true effectiveness of a solution like customer success stories. See how the Five9 Reimagine CX Award winners leveraged the Five9 Intelligent Cloud Contact Center platform to elevate customer experience beyond expectations.

Five9 CX Summit 2022 Keynote with Wyndham

Real CX needs collaborative intelligence that blends the best of people and technology. Wyndham Hotels & Resorts brings together innovation, empathy, emotion, and humanity.

Watch this exclusive keynote interview with Wyndham CIO Scott Strickland and Five9 CMO Genefa Murphy to learn how Wyndham saved $18M by moving to the cloud and integrated guest registration across 22 brands in 95 countries.

Watch the keynote interview from Five9 CX Summit to learn more.


ConnectWise Improves Uptime and Streamlines Communications

Uptime was the main reason we left our previous vendor. That’s what Five9 is known for. We also needed a better automatic call distributor, which Five9 provides as well.

Andrew Savage,
Help Desk Project Manager and Technical Services Manager

ConnectWise empowers technology solution providers to succeed with software, services, and integrations. ConnectWise Assist offers white-labeled help desk services with highly skilled technicians responding to approximately 40,000 interactions every month.

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Take5 with Five9: Teddy Liaw, CEO of NexRep

Being in the cloud means that a hurricane on the east coast, an earthquake in California, or a tornado in Oklahoma won’t destroy our business.

Teddy Liaw
CEO, NexRep

Take5 Series Hosted by Erin Wilson with Guest Teddy Liaw, CEO of NexRep. Join us as we uncover secrets from contact center experts, fanatics and gurus.

Lake County Health Department Moves to the Cloud in 48 Hours

As a Government entity, were always looking for ways to stretch taxpayer dollars. Remote work is one way we can do that.

Jefferson McMillian-Willhoit,
Lake County Health Department

Established in 1956 as a state-certified public health department, the Lake County Health Department and Community Health Center of Lake County, Illinois manages an estimated budget of $70 million for 52 separately funded programs. The Lake County Health Department was using an on-premises contact center system and was in the initial stages of a five-year digital transformation strategy. However, when the pandemic hit, overnight, staff was sent home and due to the sudden spike in call volumes during the onset of the pandemic, they needed to implement the solution within 48 hours.

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For regulatory reasons, customers do have to call us to discuss their Ygrene financing agreement, so we will always need a person on the other end of the line. That’s why Five9 was the right fit for us.

Shawn Harrs

Ygrene provides residential and commercial property owners with access to affordable financing for energy-efficient, renewable energy, water conservation, and natural disaster protection improvements. An alternative to traditional options, approval is based primarily on property equity and is repaid through property taxes. To better serve its customers, Ygrene had reached the decision to migrate from a cloud platform to one that would improve uptime and provide out-of-the-box features that include interactive voice response (IVR) and intelligent virtual agent (IVA).

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Public Partnerships

With an effective remote contact center, we are no longer limited by where we can pull talent, enabling Public Partnerships to hire from anywhere in order to empower agent success and continue to exceed customer expectations.

Shane Moodyman
Director of Customer Services Workforce

Public Partnerships supports individuals with disabilities or chronic illnesses and aging adults, eligible for public Medicaid assistance, to “self-direct” their own long-term home care. Public Partnerships was using an on premises solution that was unable to handle the increase in call volume and needed to find a solution that could quickly adapt to the growth it was facing.

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Five9 CX Summit Interview with SONDA

We look for trust within our partners, and that’s what we’ve found with Five9 and Movigoo.

Ivan Escamilla

Sonda is an IT Services and IT Consulting organization helping companies in more than 11 countries with digital transformation.

Ivan Escamilla, process improvement manager for SONDA, discusses SONDA's transition to the Five9 ecosystem with Five9’s Dennis Mullert. They talk about the contributions of Five9 partner, Movigoo, and what's next for SONDA and Five9, artificial intelligence, and the contact center space.


Major Retailer Hits 90%+ QM and CSAT

Using Five9 email is a huge improvement. Our emails now look more professional. It’s been a great change for the contact center.

A major, longstanding e-commerce and catalog retailer grappled with the limitations of an on-premises contact center platform.

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Pobl – On the Path to a Digital Future

We are seeing the numbers come through, helping us analyse how much time is spent on each call, what our call volumes are, and how well we are utilising our people for the benefit of our customers.

Darren Raz-Nick
Senior Business Partner, Pobl

Pobl, a customer of EMEA Gold Partner Onecom, is a not-for-profit organisation with almost half a century of creating affordable homes, co-ordinated from headquarters in Newport and Swansea. Having grown through acquisition, Pobl had teams working on unconnected legacy telephone and customer contact systems. They were unreliable and no longer meeting the needs of the business.


Hospitality Brands Improve Experiences with Agilysys 

With Five9 WFM, we’re able to schedule much easier and much faster. It has saved us a lot of hours.

Justin Smith
Vice President of Support Operations

A global technology provider for world-class hospitality brands, Agilysys modernized its contact center and improved efficiencies. The Five9 platform empowers Agilysys customers to deliver exceptional guest experiences.   

BISSELL Digitally Transforms its Contact Centers

Five9 has made AI and automation our North Star.

Razi Sharbann II
Associate Director, Consumer Care

For more than 140 years, Michigan based BISSELL has developed innovative floor care solutions that simplify cleaning. BISSELL has 2,500 employees and contact center agents in four international locations.

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