ADAPTADOR FIVE9® PARA SALESFORCE
Perfect Your CRM Integration with Five9 for Salesforce
Together, Five9 and Salesforce can help you deliver a unified, seamless, and engaging experience that enables agents to focus on what matters the most: your customers. Choose the solution that has a proven track record working directly with Salesforce.
Power an Intelligent Agent and Customer Experience
Five9 seamlessly integrates with Salesforce, enabling agents to log into their native CRM environment directly to handle all customer interactions. The Five9 integration creates a more powerful and productive solution to maximize every customer-service experience.
Take advantage of effortless, intelligent, enterprise-class contact experiences to meet the needs of your customers.
Five9 y Salesforce: ofrecer experiencias excepcionales
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Integración prediseñada
Quickly deploy and easily manage a solution that best fits your contact center needs.
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Agent Experience
Minimize agent ramp-up time and shorten the learning curve by enabling agents to work within their familiar Salesforce environment in a single pane.
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Simple Desktop
Provide agents with a simpler desktop so they can have more time to focus on customers.
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Real-time Data
Leverage Salesforce and contact center data together to provide accurate customer information and interactions.
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Powerful Portfolio
Harness the power of the Five9 within the Salesforce environment, creating a seamless customer experience through AI, automation, omnichannel, intelligent routing, and much more.
El 93 % de los clientes es propenso a repetir sus compras con empresas que ofrecen un excelente servicio al cliente.
We could never get an IVR and IVA from our previous solution — with Five9, we launched with it.
Escritorio de agente integrado
- Escritorio de agente de panel único
- Pantalla emergente
- Integración de comunicaciones unificadas
Interfaz de supervisor integrada
- Escritorio de supervisor integrado
- Visibilidad y seguimiento omnicanal
Conector de optimización de la plantilla
- Integración prediseñada
- Interacciones grabadas
- Captura de transcripciones de canales digitales
- Recopile datos de gestión
Recursos para ayudarle a empezar
Adaptador Five9 para Salesforce
Harness the power of real-time customer data to drive greater business results and increase ROI with Five9 and Salesforce.
Integración de Five9 y Salesforce
Five9 and Salesforce can help you deliver a unified and seamless experience that enables agents to focus on what matters the most: your customers.
Por qué integrar Salesforce
Integrating Salesforce and Five9 empowers you to deliver a more human customer service experience though a single-pane customer service and sales platform.
Ygrene Gains Platform Reliability and Reduces Handle Time 50%
To better serve its customers, Ygrene reached the decision to migrate to a platform that would not only improve uptime but integrate seamlessly with Salesforce.
Increase Business Agility with Cloud CRM Integrations
Customer loyalty and revenue are at stake more than ever when interacting with your customer service organization.
Utilice los datos recogidos de sus clientes en tiempo real para proporcionar información procesable a sus agentes y a su negocio.
Experiencia del cliente
Conecte con los clientes y resuelva sus problemas a la primera.
Capacitación de agentes
Dé a sus agentes la posibilidad de centrarse en ofrecer una experiencia más humana.
Empresa
Agilidad
Dirija a sus agentes con empatía mientras ofrece un impacto en el negocio.
