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ADAPTADOR FIVE9® PARA SALESFORCE

Perfect Your CRM Integration with Five9 for Salesforce

Together, Five9 and Salesforce can help you deliver a unified, seamless, and engaging experience that enables agents to focus on what matters the most: your customers. Choose the solution that has a proven track record working directly with Salesforce.

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Salesforce

Power an Intelligent Agent and Customer Experience

Five9 seamlessly integrates with Salesforce, enabling agents to log into their native CRM environment directly to handle all customer interactions. The Five9 integration creates a more powerful and productive solution to maximize every customer-service experience.

Take advantage of effortless, intelligent, enterprise-class contact experiences to meet the needs of your customers.

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Innovations to Power an Intelligent, End-to-End Agent and Customer Experience

Five9 y Salesforce: ofrecer experiencias excepcionales

  • Integración prediseñada

    Quickly deploy and easily manage a solution that best fits your contact center needs.

  • Agent Experience

    Minimize agent ramp-up time and shorten the learning curve by enabling agents to work within their familiar Salesforce environment in a single pane.

  • Simple Desktop

    Provide agents with a simpler desktop so they can have more time to focus on customers.

  • Real-time Data

    Leverage Salesforce and contact center data together to provide accurate customer information and interactions.

  • Powerful Portfolio

    Harness the power of the Five9 within the Salesforce environment, creating a seamless customer experience through AI, automation, omnichannel, intelligent routing, and much more.

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El 93 % de los clientes es propenso a repetir sus compras con empresas que ofrecen un excelente servicio al cliente.

 

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We could never get an IVR and IVA from our previous solution — with Five9, we launched with it.

Shawn Harrs

CIO, Ygrene Energy

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Escritorio de agente integrado

  • Escritorio de agente de panel único
  • Pantalla emergente
  • Integración de comunicaciones unificadas
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Telephony Connect

Interfaz de supervisor integrada

  • Escritorio de supervisor integrado
  • Visibilidad y seguimiento omnicanal
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Conector de optimización de la plantilla

  • Integración prediseñada
  • Interacciones grabadas
  • Captura de transcripciones de canales digitales
  • Recopile datos de gestión

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert
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Recursos para ayudarle a empezar

Ficha técnica

Adaptador Five9 para Salesforce

Harness the power of real-time customer data to drive greater business results and increase ROI with Five9 and Salesforce.

Vídeo

Integración de Five9 y Salesforce

Five9 and Salesforce can help you deliver a unified and seamless experience that enables agents to focus on what matters the most: your customers.

Infografía

Por qué integrar Salesforce

Integrating Salesforce and Five9 empowers you to deliver a more human customer service experience though a single-pane customer service and sales platform.

Estudio de caso

Ygrene Gains Platform Reliability and Reduces Handle Time 50%

To better serve its customers, Ygrene reached the decision to migrate to a platform that would not only improve uptime but integrate seamlessly with Salesforce.

Libro electrónico

Increase Business Agility with Cloud CRM Integrations

Customer loyalty and revenue are at stake more than ever when interacting with your customer service organization.

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Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

Customer service woman wearing a headset laughing while on a customer support call

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility