Inbound Contact Center Reviews
Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud. Our solution is architected for the modern global consumer and integrates all communication channels with interaction history to provide context for every conversation.
Intelligent Call Routing
Five9’s ACD lets you intelligently route inbound calls to the agent best suited for the job. Universal Queue expands this functionality to all channels.
Auto Dialer Modes
Gain maximum control over your call center’s dialing rates using the Predictive Dialer, Progressive Dialer, and Power Dialer modes.
Five9 provides out-of-the-box integration with leading CRMs, including Salesforce, Oracle, Zendesk, Microsoft Dynamics, Velocify, and NetSuite.
Workforce Management (WFM)
Lower cost and improve your call center’s efficiency with workforce management tools including forecasting, adherence monitoring, and scheduling.
Reporting & Analytics
Get real-time and historical reports based on call center best practices. Supervisor Dashboard lets you set thresholds and alerts on real-time statistics.
Connect with your customers over their preferred channel — web, video, mobile, social, email, or chat. Respond to all channels from one single interface.
Why Choose Five9
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.