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Build a Contact Center with Five9

Trustpilot

Rapidly Deploy Your Contact Center

  • INBOUND

  • OMNICHANNEL

  • COLLECTIONS

  • OUTBOUND

  • SALES & MARKETING

  • OUTSOURCING

  • BLENDED

  • CUSTOMER SERVICE

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Five9 Lets You Build Your Contact Center in Hours

While traditional, on-premise contact center software can take weeks of configuration and training to use, Five9 Cloud Contact Center software can get your contact center up and running in just a matter of hours. Once you’ve set up Five9, your agents can connect from anywhere — all they need is a computer, a headset, and an Internet connection. With the intuitive new Agent Desktop Plus interface, Five9 is easy to use, so training time and costs are cut in half.

Our solution enables your customers to reach agents via phone, web, chat, email, mobile apps or social media and maintain a unified view of the customer’s journey across all touchpoints. Keep track of all this data with out of the box CRM integrations and in-region voice capabilities that optimizes your global agent resources with the highest quality and most effective solution.

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Smart Dialer

Minimize Agent Waiting

The Five9 dialer predicts when agents will be available and has new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

On-Screen Caller Info

Instant Prospect Details

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

Intelligent Routing

Agent-Caller Matching

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Agent Desktop Plus

Boost agent productivity, reduce training costs, and see customer satisfaction scores skyrocket.

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Inbound Call Centers

ACD, IVR, & CTI

Omnichannel Call Centers

Social, Mobile, Email, & Chat

Outbound Call Centers

TCPA, Predictive, Power, & Progressive Dialers

Blended Call Centers

Integrated Outbound, Inbound, & Omnichannel

Why
Choose
Five9

Simple Pricing

Month-to-Month or Annual

Our pricing is simple. No long-term contracts. Monthly or annual pricing is based on the number of seats.

Cloud Based

From 3 to 1,000+ Agents

No special hardware or system purchases are necessary to run Five9. All you need is a computer, Internet, and headset.

Global Voice

We Use Top-Tier Providers

For crystal clear voice quality, we lease voice lines from premium providers and keep traffic in-region. Agents communicate better and are more effective.

CRM Integration

Salesforce, Oracle, NetSuite

Five9 integrates with all the leading CRM packages including Salesforce, Oracle, and NetSuite.

Call Center Versatility

Inbound, Outbound, & Blended

Five9 works in all calling environments, supporting inbound, outbound, and blended needs.

Gartner® Issues 2021 Critical Capabilities Report for Contact Center as a Service

To help organizations in their buying decisions, Gartner has published its 2021 Critical Capabilities Report, which analyzes 12 CCaaS providers and is a companion document to the Gartner CCaaS Magic Quadrant. The analysis is based on 12 Gartner-defined critical capabilities mapped against five use cases.

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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Low Price, Total Flexibility

“We Found Five9 to Be the Best Value”

Hear why over 2,000 businesses ranging from small business to enterprise have chosen Five9.

Pay Only for What You Need

Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.

No Long-Term Contracts

Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.

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Take a Closer Look

Blended Contact Center

Datasheet

Get all the benefits of feature-rich on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.

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10 Reasons to Use the Cloud

Whitepaper

The contact center infrastructure market is undergoing a major revolution, moving from complex, on-premise, multi-vendor technology to easy-to-use, all-in-one software suites in the cloud. ls moving your contact center to the cloud right for your business?

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Five9 Powers Over 2,000 Clients

from Small Business to Enterprise

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