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Build a Contact Center with Five9

Rapidly Deploy Your Contact Center

  • INBOUND
  • OMNICHANNEL
  • COLLECTIONS
  • OUTBOUND
  • SALES & MARKETING
  • OUTSOURCING
  • BLENDED
  • CUSTOMER SERVICE

Five9 Lets You Build Your Contact Center in Hours

While traditional, on-premise contact center software can take weeks of configuration and training to use, Five9 Cloud Contact Center software can get your contact center up and running in just a matter of hours. Once you’ve set up Five9, your agents can connect from anywhere — all they need is a computer, a headset, and an Internet connection. With the intuitive new Agent Desktop Plus interface, Five9 is easy to use, so training time and costs are cut in half.

Our solution enables your customers to reach agents via phone, web, chat, email, mobile apps or social media and maintain a unified view of the customer’s journey across all touchpoints. Keep track of all this data with out of the box CRM integrations and in-region voice capabilities that optimizes your global agent resources with the highest quality and most effective solution.

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Leading Brands Choose Five9

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Low Price, Total Flexibility

“We Found Five9 to Be the Best Value”

Hear why over 2,000 businesses ranging from small business to enterprise have chosen Five9.

Pay Only for What You Need

  • Pricing is based on the number of seats, usage, and features. If you only need 3 seats, you only pay for 3 seats. Changing that number is easy.

 

No Long-Term Contracts

  • Choose a month-to-month or annual plan. It's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

  • All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

  • Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is available.

Features that will bring your call
center service to the next level.

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Smart Dialer

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

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Integrated Agent Desktop

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

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Intelligent Routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

What people are saying about our Contact Center Software...

The NexRep contact center is different from other contact centers in that a hundred percent of our agents are virtualized at home and we're able to route contacts – whether it be voice, emails, chats, SMS, or even social media – through the cloud directly to the homes of our agents.

Teddy Liaw

CEO, NexRep