Five9 AI Agents

With AI Agents, give your customers self-service across voice and digital channels for faster resolutions.

  • Scale dynamically and provide hyper-personalized, autonomous customer 
    support anytime
  • Offload routine tasks to agentic AI, so your agents can focus on higher-value conversations that drive impact
  • Escalate smoothly to a live agent when needed with context transfer
intelligent virtual agent

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Unlock the Power of Agentic CX

From quick answers to complex tasks, Five9 AI Agents are designed to match your business needs. They combine generative AI, NLP, and real-time context to deliver fast, accurate resolutions—across informational, actionable, and agentic interactions.

Automate repetitive requests, handle more intent, and escalate only when it counts—with a seamless handoff to live agents when needed. Smarter automation. Better outcomes. Every time.

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See The New CX in Action

Alaska Case Study

More Care, Less Complexity: Alaska Airlines' CX Transformation

Alaska Airlines transitioned to the cloud, scaling omnichannel support and empowering remote workforce with AI-driven Agent Assist to simplify operations, enhance efficiency, and drive growth through seamless customer care.

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Central Bank Case Study

Central Bank Gains Efficiency with Smarter, Optimized Support

With 80% intent-matching accuracy through AI Agents, Central Bank resolved routine inquiries efficiently, allowing live agents to spend more time building loyalty through personalized, community-focused care

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Exact Sciences Case Study

Exact Sciences Cuts Patient Time by 60% with Smarter CX

Reduced test scheduling time by 60% using AI-driven solutions, helping patients complete at-home cancer screenings faster and supporting their mission to save lives through early detection.

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US Radiology Case Study

US Radiology Improves Patient Care While Unlocking $4M in Revenue

Automated follow-up reminders, helping patients schedule imaging before deductibles reset, reducing costs, improving care, and driving $4M in revenue.

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Do more with the Five9 Intelligent CX Platform

Deliver AI-driven, hyper-personalized experiences with The New CX.

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