Bringing experts into the contact center with Five9 and Skype
Learn more from UC expert analyst Blair Pleasant about how cloud services like Five9’s Virtual Contact Center (VCC) integrates with Skype for Business to enhance the customer experience and provide the real-time resolution that customers expect.Download White Paper
Your contact center is changing. Your agents’ complicated conversations will continue to grow as the “let-me-Google-that” generation gains spending power. If you are preparing your contact center for the future, it is important to consider the benefits of a UC solution like Skype for Business.
Learn more about the trends influencing the convergence of the contact center with UC and Skype for Business now.Get The Ebook
On-Demand Webcast: Transform your contact center into a Customer Engagement Center
You will learn about using Skype for Business with Five9’s cloud contact center to transform your Contact Center into a Customer Engagement Center. You’ll hear about:
- How Skype for Business users can create a customer engagement center using Five9’s cloud contact center
- How a large medical organization replaced their legacy Contact Center solution with Five9 and how agents use it in conjunction with Skype for Business to run their in-house service desk and better handle patient claims
- The relationship between customer satisfaction and time to resolve and more.
- Creating a “Real-Time Engagement” Center to provide your agents with the right experts and information to immediately satisfy customers’ needs.