Bringing experts into the contact center with Five9 and Skype

Real-Time Resolution for the Modern Contact Center

Learn more from UC expert analyst Blair Pleasant about how cloud services like Five9’s Virtual Contact Center (VCC) integrates with Skype for Business to enhance the customer experience and provide the real-time resolution that customers expect.

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Smarter Support for Complex Conversations

Your contact center is changing. Your agents’ complicated conversations will continue to grow as the “let-me-Google-that” generation gains spending power. If you are preparing your contact center for the future, it is important to consider the benefits of a UC solution like Skype for Business.

Learn more about the trends influencing the convergence of the contact center with UC and Skype for Business now.

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Five9 Skpe for Business Product Demonstration Video

The Five9 integration to Skype for Business offers the necessary benefits for optimizing the customer experience provided by your contact center and allows for a seemless experience for your agents. This video will teach you all there is to know about the Five9 and Skype for Business integration as well as why it’s important for your business to consider such a combination.

Start delivering amazing customer experiences consistently.

Skype for Business and Five9 Datasheet

Seamlessly link agents to corporate and virtual knowledge workers and dramatically enhance customer perception by enabling agents to leverage the best subject matter assets to accomplish a first-call resolution.

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On-Demand Webcast: Transform your contact center into a Customer Engagement Center

You will learn about using Skype for Business with Five9’s cloud contact center to transform your Contact Center into a Customer Engagement Center. You’ll hear about:

  • How Skype for Business users can create a customer engagement center using Five9’s cloud contact center
  • How a large medical organization replaced their legacy Contact Center solution with Five9 and how agents use it in conjunction with Skype for Business to run their in-house service desk and better handle patient claims
  • The relationship between customer satisfaction and time to resolve and more.
  • Creating a “Real-Time Engagement” Center to provide your agents with the right experts and information to immediately satisfy customers’ needs.

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Blair Pleasant

Acclaimed Contact Center and UC Analyst and cofounder of UC Strategies

Darryl Addington

Director of Product Marketing at Five9

Corey Cross

Key Systems Engineer with Amsurg responsible for Skype and Five9 implementation