Virtual Call Center from Five9

Make Agents 300% More Productive









Five9's Cloud Platform Makes Call Centers More Productive

With Five9, you enjoy all of the contact center features offered by an on-premise solution but without the large infrastructure costs or inflexibility. With Five9’s easy-to-use interface, agents can focus their energy on high-value customer interactions rather than navigating unintuitive contact center software.

Factor in the cost savings associated with the cloud as well as the harder-to-quantify benefits like flexibility and scalability, and you’ll understand why a cloud solution is the best for your inbound, outbound, or blended contact center needs.


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Easy, Rapid Scaling

Add or subtract licenses to respond to changes in demand. PRicing is based on number of seats. Only pay for what you need.

On-Screen Caller Info

Instant Customer Details

Screen pops show agents to whom they are talking and give them the customer history. Agents can greet a customer by name and dive right into the problem without wasting time on preliminaries.

Intelligent Routing

Agent-Caller Matching

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Agent Desktop Plus

Boost agent productivity, reduce training costs, and see customer sastisfaction scores skyrocket.

Award Winning Software

Five9 has been honored with recognition from analysts and industry publications including Gartner, Aragon Research, and Forrester

Inbound Call Centers


Omnichannel Call Centers

Social, Mobile, Email, & Chat

Outbound Call Centers

TCPA, Predictive, Power, & Progressive Dialers

Blended Call Centers

Integrated Outbound, Inbound, & Omnichannel


Simple Pricing

Month-to-Month or Annual

Our pricing is simple. No long-term contracts. Monthly or annual pricing is based on the number of seats.

Cloud Based

From 3 to 1,000+ Agents

No special hardware or system purchases are necessary to run Five9. All you need is a computer, Internet, and headset.

Voice Quality

We Use Top-Tier Providers

Crystal clear voice quality using voice lines from premium providers, such as Comcast and AT&T.

CRM Integration

Salesforce, Oracle, NetSuite

Five9 integrates with all the leading CRM packages including Salesforce, Oracle, and NetSuite.

Call Center Versatility

Inbound, Outbound, & Blended

Five9 works in all calling environments, supporting inbound, outbound, and blended needs.

Gartner Names Five9 as a Leader for the 4th Year in a Row

In Gartner Magic Quadrant for Contact Center as a Service

Independent industry analyst firm Gartner named Five9 a Leader in the Magic Quadrant for Contact Center as a Service. Download the report and learn how Five9 stacks up against the competition.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Five9. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
With Five9, we can do with 10 people what others do with 25.
Brian Ernst, Owner, Senior Health Solutions

Low Price, Total Flexibility

"We Found Five9 to Be the Best Value"

Hear why over 2,000 businesses ranging from small business to enterprise have chosen Five9.

Pay Only for What You Need

Pricing is based on the number of seats, usage, and features. If you only need three seats, you only pay for three seats. Changing that number is easy.

No Long-Term Contracts

Choose a month-to-month or annual plan. IT's your choice. There are no long-term contracts to limit your flexibility.

No Infrastructure Costs

All you need is a computer, Internet, and a headset. Five9 is in the cloud, so there are no big up-front costs. No servers. No technicians. No maintenance.

No Surprises

Pricing is simple. The basic product includes a generous set of features and popular bundled plans with unlimited talk-time and monthly per-agent fees. Unbundled pricing is also available.

Take a Closer Look

Blended Contact Center

Data Sheet

Get all the benefits of feature-rich on-premise systems with none of the hassle. The Five9 Virtual Contact Center (VCC) suite gives your people the tools they need to make powerful customer connections while delivering the results your business requires.


10 Reasons to Use the Cloud


The contact center infrastructure market is undergoing a major revolution, moving from complex, on-premise, multi-vendor technology to easy-to-use, all-in-one software suites in the cloud. Is moving your contact center to the cloud right for your business?


Five9 Powers Over 2,000 Clients

from Small Business to Enterprise

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