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News Release

Five9 Gets Innovation Award

TMC Labs division named the VoIP Virtual Contact Center" as an Innovation Award winner for 2004.

Pleasanton, Ca — (September 13, 2004) — Five9, Inc., a leading provider of hosted contact center solutions, announced today that Technology Marketing Corporation (TMC®)'s TMC Labs division named the VoIP Virtual Contact Center™ as an Innovation Award winner for 2004.

"We have extremely hard working systems and support engineers who've helped us create a very cutting-edge hosted contact center solution," said John Kim, founder and Chief Evangelist of Five9. "We are honored to receive this award and have our work recognized by the industry."

"Five9's VoIP Virtual Contact Center is clearly deserving of leadership status in the hosted services sector of the contact center industry. We're proud to reward their hard work with a TMC Labs Innovation Award this year," said TMC President Rich Tehrani.

According to Tom Keating, CTO and TMC Labs Editorial Director at TMC, "The Innovation Awards exemplify the best and the most unique products and services that this industry has to offer. Five9 has demonstrated a commitment to quality, and a commitment to the further development of the contact center industry through its VoIP Virtual Contact Center. Five9 deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of the contact center marketplace."

About TMC™
Since 1972, Technology Marketing Corporation (TMC™) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC™ publishes two magazines: Customer Inter@ction Solutions™ and Internet Telephony®, and the online publications,, The VoIP Developer Channel, Planet PDA™ Magazine and BiometriTech™ Magazine. TMC™ is also the first publisher to test new products in its own on-site laboratories, TMC Labs™, and provide factual and unbiased product reviews. TMC produces INTERNET TELEPHONY® Conference & Expo, The VoIP Developer Conference™, Speech-World Conference, IP Contact Center Summit, WiMAXcon, and The Global Call Center Outsourcing Summit™. publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at

About Five9, Inc.

Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit

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Heather Fitzsimmons
MindShare PR