Companies Align Consulting Portfolios with Hosted Services for Industry Sectors
PLEASANTON, Calif. – June 16th, 2008 – Five9, Inc., a leader in on-demand call center solutions, today announced that it has developed a partnership with In Genius Solutions Inc.(IGS), a privately-held consulting company in Ontario with practices in professional services, technology, and outsourcing for call centers.
With proven methodologies and vertical expertise, IGS Partners conduct client engagements that re-engineer business process, optimize performance, and transform call center operations for efficiency, effectiveness, and flexibility.
“We are pleased to be working with the Five9 team. Our collaboration complements both firms’ strengths and we look forward to creating value and success for our customers. One of our initial offerings will be deployed to the financial services sector.
Through our engagements, we find that informal call centers exist in many settings. Those groups without in-house call center expertise and IT staff particularly gain leverage with In Genius Solutions and Five9. Larger customers are keen to advance quality programs with measurable results. Our Key Performance Indicators (KPIs) service provides actionable insight for call center managers,” said Frank Muzzi, Vice President of Global Outsourcing for IGS.
As the hosted services model has evolved, more and more customers are looking for rich contact center intelligence and flexible contact center technology that adapts to changing business conditions and operational configurations. Together, Five9 and
Media Contact:
Lilly Krstic, Vice-President Customer Solutions
In Genius Solutions Inc.
(905) 206-1129
info@ingeniussolutions.ca
call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.
Media Contact:
Tracy Tufillaro, Vice-President Marketing
Five9, Inc.
610-265-9546
pr@five9.com