Companies Align Consulting Portfolios with Hosted Services for Industry Sectors
PLEASANTON, Calif. – June 16th, 2008 – Five9, Inc., a leader in on-demand call center solutions, today announced that it has developed a partnership with In Genius Solutions Inc.(IGS), a privately-held consulting company in Ontario with practices in professional services, technology, and outsourcing for call centers.
With proven methodologies and vertical expertise, IGS Partners conduct client engagements that re-engineer business process, optimize performance, and transform call center operations for efficiency, effectiveness, and flexibility.
AAccording to Five9 Vice President of Marketing, Tracy Tufillaro, “We plan to add professional services such as Launching Home Agents, Creating Call Center Scorecards, and Insuring Business Continuity for our customer base. The Five9 Virtual Call Center successfully supports agents at home, onshore, and offshore. New customers will benefit from IGS expertise in implementing diverse operations. We also anticipate that our existing customers will benefit from a re-assessment of their call centers after longer-term use. In that case, IGS can provide performance benchmarks, quality programs, and process innovation to mine additional value with Five9 solutions.”
“We are pleased to be working with the Five9 team. Our collaboration complements both firms’ strengths and we look forward to creating value and success for our customers. One of our initial offerings will be deployed to the financial services sector.
Through our engagements, we find that informal call centers exist in many settings. Those groups without in-house call center expertise and IT staff particularly gain leverage with In Genius Solutions and Five9. Larger customers are keen to advance quality programs with measurable results. Our Key Performance Indicators (KPIs) service provides actionable insight for call center managers,” said Frank Muzzi, Vice President of Global Outsourcing for IGS.
As the hosted services model has evolved, more and more customers are looking for rich contact center intelligence and flexible contact center technology that adapts to changing business conditions and operational configurations. Together, Five9 and In Genius Solutions will customize professional services to advise clients on changing segments of their business that will benefit from well-engineered, on-demand solutions that can be deployed quickly and profitably.
About In Genius Solutions Inc.
In Genius Solutions Inc. is an international consulting and professional services organization with deep experience in the telecommunications, financial and contact centre industries. Our main goals are to assist organizations in bridging the gap between their business strategy and implementation realities. Our clients benefit from our industry expertise, business acumen and technology in order to win a competitive edge in today’s dynamic business market. Our methodologies and tools provide unique, practical and insightful solutions to real business problems. We believe… “There is always a way.” For more information visit: www.ingeniussolutions.ca.
Lilly Krstic, Vice-President Customer Solutions
In Genius Solutions Inc.
About Five9, Inc.
call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.
Tracy Tufillaro, Vice-President Marketing