On-demand call center technology enables innovative business model utilizing existing resources to create profitable off-hours business; Company pursuing rapid expansion via franchising
PLEASANTON, Calif. - April 3, 2006 - Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced that ALVA Pacific Franchise Corp. is using the Five9 Five9 Virtual Call Center Suite" to turn its popular chain of Internet Café 's into call centers by night. This innovative business model, made possible by the flexibility offered by Five9's on-demand call center solution, uses the existing computers and Internet connection already available in the Internet Caf￩s to create a full-service call centers that act as an outsourced sales team to international companies. Due to the rapid success of the model, ALVA is planning to convert all of their existing Internet business centers to call centers by early next year, and expects to rapidly expand its business by franchising.
"Since the Internet Café business has become very competitive in the Philippines, we started looking for new sources of revenue for our existing businesses," said Ed Saldajeno, managing director, ALVA Pacific. "The Philippines is rapidly becoming the preferred location of outsourced call centers, and after looking at the options, we found Five9 to be an excellent technology partner to help us quickly build call centers. They made it extremely easy to start the call center, and their hosted model will help us ensure that our potential franchisees have the same high-quality and dependable solution."
ALVA Pacific opened in November 2005 with four seats, and today has 29 seats and expects to add another 100 seats within the next 90 days in different locations nationwide. The call center presently offers outsourced services to businesses in the United Kingdom and the United States, and is currently focused on outbound communications selling products such as vacation timeshare packages and mobile phones. The company also plans to open an initial 20-seat call center in Xiamen, China by September 2006.
"The flexibility and reliability of the system immediately attracted us," continued Saldajeno. "It took us just a couple of days to get up and running, doesn't require an IT department to manage, and our agents needed only five to ten minutes to become comfortable with the system. Additionally, our partners are able to manage and monitor the call centers and agents from anywhere."
"On-demand, virtual call centers are the way the market is headed, and we are constantly working to help educate people about this model," said Brian Silverman, president and CEO of Five9. "ALVA is an excellent example of how our on-demand call center service offers customers a flexible, profitable alternative to the traditional call center model and the ability to pursue new business opportunities."
About the Five9 Virtual Call Center Solutions
The Five9 Virtual Call Center solutions enable companies of any size to build a comprehensive, feature-rich call center - anywhere in the world - without any hardware, software or upfront capital expenditures. Their comprehensive capabilities enable outbound telemarketing and sales teams to reach more prospects in person, thereby significantly increasing leads, pipeline, and ultimately sales revenues, and help customer service and inside sales teams handle higher volumes of inbound calls, thus raising customer responsiveness and satisfaction. Businesses using Five9 typically increase revenues 200-300% based on the higher rate of "right party contacts" the on-demand solution helps deliver. In addition to the cost savings and benefits to the business bottom-line, Five9's on-demand, hosted service allows for easy set-up and administration of at-home agent workforces as well as singular or distributed, multi-site centers to act as one, regardless of geographic location. Additionally, Five9 can seamlessly integrate with salesforce.com, NetSuite, RightNow, and a variety of other leading vendors.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.