PLEASANTON, Calif. – April 7th, 2008 – Five9, Inc., the leader in on-demand call centers, today announced that American Ramp Company (ARC), the leader in skatepark design and implementation, chose Five9 to deliver its world-class Virtual Call Center. ARC’s innovative approach to skatepark design and construction can be experienced all over the world in diverse cultures and climates. The award-winning Five9 solution serves customers on five continents with reliable and robust functionality that is fast, easy, and affordable. Looking for a quick, proven solution that would accelerate sales and enhance customer service, ARC turned to Five9.
ARC wanted a powerful predictive dialer to complement their existing email and marketing campaign tools but they also wanted a complete solution that would help distributed sales teams win new business and satisfy customers. Additionally, the solutionneeded to work with their in-place CRM. “From start to finish, the Five9 team was aligned with ARC’s vision. The Five9 solution stood out among others as a full-service solution. Everything was seamless and they delivered on all promises,” said Rob Crossno, ARC’s Manager of Business Development.
After deploying Five9’s outbound solution with predictive dialing, sales agents were online quickly with the easy-to-use interface, and the positive results were immediate. Use of the application increased sales productivity. Less time was spent on paperwork; more time was spent with live prospects. In addition to the sophisticated calling features, contact history, and reporting, ARC agents are enjoying the bells and whistles as well.
According to supervisors, the callback and scripting features ensure that the sales process is smooth across all agents and that each agent follows up with each prospect. Linked with their CRM, the Five9 solution enables quick access to customer data across segments. “Delivering on this customer’s level of energy and expectations was fun for us, said Jim Dvorkin, Chief Technology Officer for Five9. And hearing about the immediate and ongoing cost savings of our VoIP technology confirms the power of our platform.”
In the words of ARC’s Rob Crossno, “Our existing landline solution was twice as expensive as our new Five9 solution. The on-demand service is flexible and reliable for our call volumes in many parts of the world. We look forward to using Five9 for great results. Good news for both companies, and more ARC parks for fast-moving skateboarders, inline skaters, and BMX bikers.”
ARC is the leading global provider of skatepark design and implementation services. Their innovative approach to skatepark design and construction can be experienced all over the world. Skateboarders, inline skaters, and BMX bikers have access to creative, challenging, and safe ARC parks that are engineered for specific environments.
For more information, visit www.americanrampcompany.com.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit www.five9.com.