Innovative on-demand call center solution helping advance the Philippine government's job generation program in the countryside
PLEASANTON, Calif. (December 5, 2005) - Five9, Inc., the leader in on-demand call center solutions, today announced that its technology was cited by Philippine Vice President Noli de Castro as a revolutionary technology that will help advance the government's job generation program in the countryside. The comments were made at the opening ceremonies of a job fair held on Friday, November 25 by the Employers Confederation of the Philippines (ECoP) at the Philippine Trade Training Center (PTTC) in Manila. Five9 selected the Philippines as the site of its regional headquarters in Southeast Asia, because of the country's huge potential to become a key contributor to the $100 billion global customer care industry.
"The Five9 technology will be an enormous help to the government's job generation program, particularly in the countryside," said de Castro. "Our goal is to spread job opportunities from metro Manila to the provinces, and the creation of new call centers will help us generate new opportunities and drive the growth of small and medium enterprises, especially in the countryside."
"This can help bridge the gap between job opportunities and unemployment in the countryside," further noted Secretary Rigoberto Tiglao, head of the PMS.
ECoP chair Miguel Varela said "The participation of Five9 in the job fair will contribute to the employment generation program," said ECoP chair Miguel Varela. "This is a new technology that can help us communicate to the whole world and build call centers without the usual large upfront capital costs."
In addition to expanding the use of its Virtual Contact Center, Five9 recently opened one of its innovative Centers of Excellence (COE) in the Philippines. The Center provides new call centers and entrepreneurs an opportunity to start their businesses with limited upfront capital investment by renting office space and technology by the seat. Along with providing all of the elements needed to start a call center, the COE offers access to best practices for call centers and comprehensive training, allowing the new call centers to immediately deliver the highest quality of service.
"The excellent language, communication and cultural skills of the Filipino people make the region an excellent place to open a call center," said Brian Silverman, president and CEO of Five9. "We have been extremely pleased with the support we've received from the government, and look forward to continuing to help build new call centers with our on-demand service in support of their job generation programs."
Five9's regional headquarters and the Center of Excellence is located in 1100 88 Corporate Center, Valero cor Sedeno Sts. Salcedo Village, Makati City, Philippines.
About The Five9 Virtual Call Center"
The Five9 Virtual Call Center" enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.