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AGENT DESKTOP

Customer success starts at the agent’s desktop.

Agents have a lot of tasks to keep track of while doing their jobs. An omnichannel world can have them answering emails one minute and taking calls the next. They have to record each customer interaction in the customer system of record and do wrap-up work. And these are just a few of the tasks. With Five9 Agent Desktop your agents can use a single screen to do their job. No need to tab back and forth between applications—everything is right there.

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Boost Agent Productivity

Five9 Agent Desktop provides a simple, user-friendly agent interface with all the essential tools to create personalized customer experiences. The cloud-based solution is ready to turn on and use so your team can make an impact right away.

With integration to the most popular CRMs Agent Desktop provides agents with a complete view of the customer journey and timely information when customers reach out to the contact center. This empowers the agent to provide extraordinary customer experiences.

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Empower Agents to Deliver a More Human Experience Regardless of Your Environment

  • Same Great Experience

    Whether you deploy Five9 Agent Desktop Plus or a pre-built CRM integration, you get the same underlying technology to empower your agents to deliver exceptional customer service.

  • Extensible, Flexible Toolkit

    The Five9 Agent Desktop Toolkit provides a rich, extensive framework of REST APIs, reference UIs, and other tools to embed agent functionality in custom or other CRM systems.

  • Unlock WFO Functionality

    Increase agent productivity and improve performance by unlocking WFO functionality within Five9 Agent Desktop Plus. Give agents seamless access to view schedules and adherence, request time off, review evaluations, and more without having to leave their desktop app.

  • Single Intuitive Desktop

    With Five9 Agent Desktop Plus your agents use a single screen to do their job so they can focus on the customer, not on their desktop.

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52% of consumers say that agent knowledge is a key factor impacting their satisfaction.
 

Download Data Sheet

Our agents fully grasped Five9 within days and they were more productive immediately.

Derek VanHoose

COO, Set Financial Corporation

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Single Intuitive Desktop

  • Enable single screen experience across multiple applications, including WFO
  • Easily find information and effectively resolve issues
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Omnichannel Experience

  • Communicate with customers across all channels
  • Escalate between channels
  • Combine channels in a single interaction
  • Guide customers to the right channels for quick resolution
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Immersive CRM

  • Leverage out of the box integrations with Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk
  • Utilize WFO CRM Connectors to access WFO functionality from within the CRM interface for viewing schedules, adherence, requesting time off, shift bidding, evaluation review, and more
  • Bring your own CRM with the CRM SDK

We’ll help you find the right strategy and products for your evolving business.

Chat with an Expert
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Resources To Help You Get Started

Data Sheet

Five9 Agent Desktop Plus

Set agents up for success with a full picture of the customer journey and critical notifications based on consumer behavior.

Video

Five9 Agent Desktop Plus

Watch a demo of Five9 Agent Desktop Plus, to see how Five9 enables businesses to reach out to the right customers at the right time.

Whitepaper

Cloud CRM Integrations

We have robust pre-built integrations with leading CRM solutions like Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.

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Product EQ Closer

Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

Customer Experience

Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

Agent Empowerment

Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

Business Agility

Business
Agility

Manage your agents with empathy while delivering impact to the business.

Business Agility