Boosting Agent Productivity - The Phone.com Success Story
You know it is much more difficult to provide your customers with a great experience if they are spending an extended period of time on hold, possibly even hanging up before being connected to your agent. It becomes even more difficult if your agents are low-spirited from dealing with a large number of abandoned calls each day.
Does this sound familiar? Take a look at Phone.com’s success story and the changes they made to report on call abandonment, boost agent productivity, and ultimately provide a better experience for their agents and customers.
Read the full Phone.com story in this case study.