Increasing Productivity - The Englishtown Success Story

Englishtown’s Mexico contact center had grown staff at triple digit rates, but was stuck with an old, featureless call center system and poor productivity. In just one month, Five9 gave Englishtown agents the tools to accelerate outbound speed by over 40 percent.

Take a look at Englishtown’s success story to see what changes the company made to report on agent effectiveness, increase agent productivity, and ultimately provide a better experience for their agents and customers.