87% of US adults don’t know the difference between contact center and CRM software.
The below infographic explains – in the simplest terms – the core distinctions between CRM and contact center, as well as how the two technologies work better together. While CRM and contact center software are distinctly different, they are highly complementary. Contact center software converts CRM into a productivity engine for sales, customer service and relationship building.
Five9 Contact Center Software enables agents to be more effective on the phone - so they can sell more and service better. Smart Dialers give agents more time with live prospects. Intelligent Routing gets calls to the right agent. On-Screen Caller Info puts customer information at their fingertips. Contact us today to learn why 2,000+ customers trust Five9.
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