Helping organizations of all sizes reach their strategic goals by providing better insight into one of your most valuable enterprise resources – the contact center.
Calabrio provides a comprehensive, cloud-based workforce management (WFM) solution. Calabrio ONE® WFM integrates to the Five9 Virtual Contact Center through a cloud-to-cloud integration that scales easily, allows for minimal overhead, and enables you to get up and running quickly. Whether you’re a small team or large enterprise, Calabrio WFM can scale to your needs and grow with you.
- Provides more accurate forecasting, better performance tracking, stronger adherence, and more.
- Allows everyone on the team to take a more active role in the process of scheduling and staffing for customer service excellence.
- Meets the expectations of today’s employees who want greater control and flexibility over their schedules.
- Empowers managers to make better, faster, more informed decisions.