Calabrio

Helping organizations of all sizes reach their strategic goals by providing better insight into one of your most valuable enterprise resources – the contact center.

Calabrio Dashboard for Five9
Product Details

Calabrio provides a comprehensive, cloud-based workforce management (WFM) solution. Calabrio ONE® WFM integrates to the Five9 Virtual Contact Center through a cloud-to-cloud integration that scales easily, allows for minimal overhead, and enables you to get up and running quickly.  Whether you’re a small team or large enterprise, Calabrio WFM can scale to your needs and grow with you. 

Calabrio WFM:

  • Provides more accurate forecasting, better performance tracking, stronger adherence, and more.
  • Allows everyone on the team to take a more active role in the process of scheduling and staffing for customer service excellence.
  • Meets the expectations of today’s employees who want greater control and flexibility over their schedules.
  • Empowers managers to make better, faster, more informed decisions.

Languages

Support

Website

Additional Documentation

Languages

English

Support

calabriosupport@calabrio.com

Website

https://www.calabrio.com/

Additional Documentation

Calabrio Homepage