Callminer Alert powered by Five9 VoiceStream

Drive contact center insights and actions with targeted real-time conversational guidance for agents while calls are in progress

Product Details

Five9 and CallMiner can now revolutionize contact center quality and efficiency.  VoiceStream’s real-time audio feeds the analytics in Alert providing the ability to determine a caller’s intent.  Armed with such insights, this combined solution can guide the agent to the next-best-action, reducing errors, weeks of training as well as a significant reduction in AHT.

Agent guidance:

  • CallMiner analytics can determine the customer intent and steer the agent towards the right call flow and next best actions step by step and in real-time.

Compliance monitor:

  • Alerts can be triggered to remind agents to read a script, flag and escalate compliance issues or perhaps automate barge-ins from a manager to take over an interaction.

Real-time coaching:

  • Enhance the desired outcome of an interaction with suggestion, offer, or other creative input that can be dynamically applied.

Secure:

  • Eliminate sensitive data in real time.

Languages

Support

Website

Additional Documentation

Languages

English

Support

support@callminer.com

Website

callminer.com

Additional Documentation

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