Transform your organization by quickly adding AI-driven speech and text analytics to drive measurable improvements to customer service quality and cost reduction in your contact center
By combining the power of Five9’s Cloud Contact Center platform with Clarabridge’s omnichannel AI-driven Speech and Text Analytics platform, organizations are empowered to analyze 100% of their customer interactions across every channel. Through the integration, organizations will improve operational efficiencies and reduce cost in the contact center, drive revenue, increase customer loyalty, and minimize risk and compliance issues
Fast Time to Value:
Realize fast time to value with speedy implementation of the Five9 and Clarabridge joint solution. Faster implementation means generating actionable insights faster.
Automated Quality Management:
Leverage Intelligent Scoring through Clarabridge to produce a comprehensive, omnichannel, automated quality management score. Generate a list of coaching opportunities for agents who failed to meet criteria for specific calls and trigger cases for those calls within the Five9 platform. Save time and increase revenue by eliminating manual quality scoring and focusing on more value-added responsibilities.
Omnichannel Analytics with Industry-Leading Natural Language Understanding:
Natural language understanding, or NLU, seeks to understand what customers are saying in an interaction. With NLU, you can generate insights into customer satisfaction, loyalty, churn, points of friction, and more across all interaction channels.
Proven Experience in CX:
Recognized by Forrester as the industry-leader in Speech and Text Analytics, Clarabridge has more than 15 years in its own respect in CX and text analytics, owning patents on Theme Detection, providing the first-to-market omnichannel Effort Score.