Enhance the powerful Five9 technology by engaging your customers through CustomerCount® the online customer experience feedback management system designed for the contact center to measure and report actionable data for your enterprise.
CustomerCount® is a feature-rich, cloud based survey solution providing intuitive real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve you bottom line.
Flexible and fully customizable
CustomerCount is fully brandable to your company and to conform to client style sheet thereby enhancing your customer affinity and loyalty when responding to your survey
40 languages currently supported
We live in a truly global business world with individuals needing to respond in their own language. This feature delivers greater opportunity for higher response rates.
Over 70 report templates each with more templates
Includes unlimited ability to segment and analyze data with 24/7/365 online reporting of structured data for immediate access to actionable data and text analytics – to analyze unstructured data. KPI reporting to the agent level
Email or SMS/MMS deployment
Higher delivery and accessibility generating higher and faster response rates