Survey / Voice of the customer application integrated with Five9 for optimal customer outcomes.
The CX Index and Five9 integration will enable you to have the contextual data that is necessary to deliver valuable improvements to your customer experience. The host of functions have been carefully designed to help you to increase agent engagement and achieve significant operational improvements, improved customer loyalty and reduced customer effort.
Capture feedback from the customer through the channel you and the customer prefer.
The integration of meta-data from Five9 means the context and insight from your customer feedback are second to none.
We’ve done all the heavy lifting so getting up and running is quick and seamless.
Social Listening and Social Advocate
Automate the process of having your satisfied customers advocate your brand.