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- Artificial Intelligence
- Chat and SMS
- Compliance Tools
- Customer Relationship Management
- Knowledge Management
- Recording Support
- Systems Integrators
- UC and Collaboration
- Visualization, Dashboards, and Automation
- Workflow Optimization
- Workforce Optimization
Survey / Voice of the customer application integrated with Five9 for optimal customer outcomes.
The CX Index and Five9 integration will enable you to have the contextual data that is necessary to deliver valuable improvements to your customer experience. The host of functions have been carefully designed to help you to increase agent engagement and achieve significant operational improvements, improved customer loyalty and reduced customer effort.
Capture feedback from the customer through the channel you and the customer prefer.
The integration of meta-data from Five9 means the of your customer feedback is second to none.
We’ve done most of the heavy lifting up front so getting up and running quick seamless.
Social Listening and Social Advocate
Automate the process of having your satisfied customers advocate your brand.