Access deep insight into the behavioral and emotional dynamics of your customers with the most accurate AI-powered, automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring.
Daisee is a world-leader in automated quality management for customer interactions, powered by artificial intelligence, speech, and text analytics. Daisee analyzes and automatically scores 100% of Five9 customer voice interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance, and conduct.
Proprietary, automated, digital Programmable Scorecard™
- Automatic analysis and scoring of 100% of customer voice interactions using a world-first Programmable Scorecard. This replaces the traditional paper scorecard with an automated digital scorecard that works in tandem with a Media Player. The Scorecard is pre-trained with standard questions so that customers can get value immediately and then daisee can quickly and at no cost, add any custom questions that may be required. Provides valuable insights back to the business directly from the frontline – the true voice-of-the-customer - identifying issues that require human intervention to improve customer experience and identify missed commercial opportunities.
- Able to accurately compare agent and team performance with each other and over time within the Programable Scorecard. Track top performing agents and teams and identify training and soft skill development opportunities.
Digitized workflow tool
- Accessed through the scorecard for easy logging of interactions and provision of feedback and action items to agents and team leaders.
Automated high-risk interaction flagging
- Daisee automatically flags any interaction that needs review for compliance risk. Integrates with your risk control framework to enable your workflow to ensure regulatory compliance and mitigation of conduct risk and manage performance and pinpoint training requirements.
Daisee Essence for call drivers
- For the first time in the world, Daisee has been able to automatically derive the reason your customers are contacting your business. Essence provides an instantaneous snapshot of call categorization, insight into evolving call trends and reveals new trends as and when they emerge enabling decision-makers to proactively understand what areas of opportunity and development there are within the business.