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- Artificial Intelligence
- Chat and SMS
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- Knowledge Management
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- Systems Integrators
- UC and Collaboration
- Visualization, Dashboards, and Automation
- Workflow Optimization
- Workforce Optimization
TrueVoice by Deloitte
Behavior and emotion analytics to transform your contact center.
TrueVoice’s AI unearths the rich actionable insight buried within customer interactions. Together, Deloitte (a Gartner Analytics Visionary) and Five9, enable TrueVoice clients to optimize their contact center operations on an on-going basis.
Transformed Customer Experience
Empower agents to deliver great service.
Optimize contact center processes to reduce operational costs.
Monitor all customer interactions to enhance regulatory compliance and reduce risk, helping you protect your most vulnerable customers.
Improved Customer Satisfaction
Benchmark interactions to promote consistent outcomes for all customers.