Floatbot automates contact center operations using Voice AI. Develop and Deploy Self-Service IVA / Voicebot, pre-integrated with Five9, 90% faster with Floatbot no code, DIY bot builder platform.
Customers can reduce inbound and outbound operations cost by upto 70% with Floatbot Uno (IVA / Voicebot). Increases CSAT score, and transforms customer experiences into customer loyalty and trust. Enable 24x7 Customer Support. Use cases include: Automate Customer support, Automate Outbound Collections, Cross-Sell/Up-Sell, Lead Qualification. Automate outbound collections – Automate upto 70% of outbound tele-caller effort.
DIY no-code Voicebot / IVA builder:
Develop simple to complex Conversational AI Voicebots or IVA within few hours. [IVA for both Inbound and Outbound calls]
Floatbot’s proprietary Voice AI module that includes Speech-to-Text and Text-to-Speech is pre-integrated with Five9. Floatbot Uno is end-to-end deep learning-based speech recognition solution, that performs well with noisy environments and different accents. Floatbot DIY bot builder allows to configure Voicebot and NLP layer in multi-languages. AI based Speech detector module interprets user’s language and replies in same language. Floatbot NLP Engine allows to build knowledge-base using advanced unsupervised deep learning models from structure and unstructured data.
Floatbot is hybrid platform, bot developed in Floatbot is chatbot on chat channels and voicebot on voice channels. Same bot can take chat or voice as input and can give chat and/or voice as output, depending on the channel it integrates with. Bots developed in Floatbot can be launched in Web portal, mobile apps (iOS and Android), Facebook Messenger, Slack, Skype, Telegram, Amazon Alexa, Google Assistant, Google Home, WhatsApp with option to fallback on human agent.
Plug and play NLP, Conversational engine, ASR [Speech to Text], TTS [Text to Speech]. Customers can opt to use Floatbot’s AI and Speech modules or can point to Google Dialogflow, Amazon Lex or IBM Watson or Microsoft Azure for NLP, ASR and TTS capabilities. In that case customer can still leverage the Floatbot’s feature rich DIY no-code platform capabilities and Omni-Channel integrations.