Link agents to knowledge workers to dramatically enhance first contact resolution and customer experience by enabling agents to collaborate with the best subject matter experts in your enterprise.
Together, Five9 and Fuze provide the right solution for the variety of customer needs. Recognized as leaders in the CCaaS and UCaaS markets, our collaboration is designed to give joint customers the best of both worlds. Joint customers benefit in a number of ways. Customers are able to replace legacy equipment with a more flexible cost-effective cloud solution. Customers get the best of both CCaaS and UCaaS in the combined solution through this partnership. End-users get the right tools to perform their jobs be that Contact Center, Unified Communications, or both.
Consolidated Directory with Fuze Users
Quick “At-a-Glance” Presence (Available, Busy, Away, etc.)
Simple Click-to-Call for any Fuze Contact
Fuze Users Can be Identified by Department to Easily Find the Right Expert