Injixo

Improve your Service Levels and Customer Experience with smart forecasts, accurate schedules and state-of-the-art intraday management, using your Five9 data.

Product Details

Say "goodbye" to manual work, nasty spreadsheets and complicated software. Say "hello" to a smart solution that makes your life easier, your contact center better and your customers happier. In 4 quick and easy steps you are able to import historical data of Five9 to be utilised within injixo, allowing you to utilise this wealth of history to create smart, forward looking forecasts, schedules that are on point and enable valuable agent interaction in real time. Bring your Workforce Management to the next level.

Import of historical Five9 call data into injixo in 4 easy steps:

No surprises with the help of highly accurate forecasts for future events and workloads with the help of ai-technology

No more over- or understaffing with the use of schedules created by injixo:

State of the art absence management features and an employee self service portal

Overview of all important KPIs with the WFM reporting feature:

All of that for a reasonable and transparent pricing

Languages

Support

Website

Additional Documentation

Languages

English

Support

support@invision.com

Website

https://www.injixo.com

Additional Documentation

Agent Portal

Scheduling