Jacada

Automation that makes customers happier and contact centers smaller

Product Details

Jacada is a leader in customer service and contact center solutions. We enable organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge smart agent desktops as well as mobile, smart device, web-based solutions, and business process optimization tools.

Five9 customers can automate complex and routine processes in self-service and at agent desktops with non-invasive robotic automation.  In high touch contact centers, agents and robots can work side by side to deliver the best possible customer interaction in the most efficient manner possible.

Smart Agent Assistant

  • Embed robotic automation and intelligence within your existing Five9 desktop to change your agents from system integrators to customer managers
  • Featuring flexible UX, customer service RPA, realtime agent guidance, and intelligent assistant

Unified Agent Desktop

  • The ultimate agent desktop including unification, guidance, automation, and intelligent assistance featuring customer 360-degree view, extenstive backend integration capabilities, and more

Intelligent Self-Service Across Voice and Digital Touchpoints

  • Replace high customer effort in self-service with intelligent self service
  • Featuring voice assistant, visual and multimodal capabilities, web assistance, and integration with industry-leading conversational AI

Languages

Support

Website

Additional Documentation

Languages

English

Support

support@jacada.com

Website

https://www.jacada.com/

Additional Documentation

Five9 Jacada Introduction