Five9 Adapter for Koopid
Deliver exceptional digital experiences in weeks with the most powerful automated digital engagement solution for use with Five9.
Koopid and Five9 allows brands to rapidly add digital channels to serve customers, engage customers across those channels, automate simple and complex customer needs and seamlessly engage a live agent via Five9. Engage customers in their initial channel and guide their journeys to deliver superior experiences and unparalleled outcomes.
Start engaging your customer across all your digital channels in weeks
Koopid’s Intuitive conversational AI design and management environment enable you design, construct and deliver automated digital experiences perfectly integrated into your Five9-powered contact center.
You are in control
Simplified conversational AI with tools to enable your CX organization to manage the conversational design and natural language and add automation flows as your automation environment matures – no science projects and will journeys connected to your people, if needed, via Five9.
Engage your customers in your customers channels of choice, before they end up in queue in your contact center, while leveraging a more powerful app-like experience to empower your customers to rapidly fulfill their need.
Social Channel Service
Extend service to customer through social channels, leverage the same conversational design you render in other channels, tailored for the specific characteristics of each channel, and ultimately connect these conversations to your Five9 contact center.