Increase Revenue with Real-Time Customer Context & Intent
Lucency seamlessly delivers call and chat agents the exact context and intent of each caller in real-time. Understand the mind of your consumer by connecting their online journey data directly with Five9. Track, Score, Prioritize, Convert and Delight your Customers
Reduce Call Candle Time
Skip the agent discovery phase when Lucency delivers the caller's context and intent. Agents begin the call right where the customer left off online. There is no longer a need for agents to spend time reacquiring the same information a customer inputted online.
Increase Agent Performance
Support & sales agents skip the discovery phase and jump into the closing phase with Lucency's real-time customer context delivery platform. Increase sales conversion rates by 4-10 full percentage points (400-1000 basis points).
Connecting the online user journey data to Five9 allows the platform to know why a customer is calling and make critical business decisions even before an agent is connected.
Receive Caller’s Context & Intent
Lucency enables a seamless transfer of the customer’s context (what they’re looking at) & intent (a measurement of wants) to both call agents & chat agents even before the call is connected.