MMS, Inc.

The leading messaging provider for Five9 contact centers

Product Details

Mobile Messaging Solutions, Inc (MMS) provides messaging services and infrastructure to Five9 contact centers worldwide. Our SMS messaging services debuted on the Five9 desktop in 2015 and remain the messaging service of choice for Five9 customers today. Thousands of Five9 desktops communicate using our services every day.

Add messaging to the Five9 desktop

In cooperation with Five9, mobile messaging solutions created a seamless messaging integration with the Five9 desktop. Since 2015, Five9 clients have been using the SMS channel from the Five9 desktop to communicate with customers worldwide. Seamless integration allows agents to handle SMS/MMS messaging communications in the same workflow as voice and other channels.

Unified messaging (WhatsApp, Facebook Messenger, Twitter DM, LINE, etc.)

It’s not just about SMS text. Mobile messaging solutions employs a unified messaging platform that integrates all messaging channels into one common service API. This allows Five9 agents to communicate via multiple messaging channels within the same UI.

SMS Broadcast System

Originally built to handle mobile carrier messaging for Bell Mobility, the mobile messaging solutions Message Broadcast System can be used by clients to send hundreds or millions of messages at a moment’s notice. A number of specialized features allow clients to customize message broadcasts and integrate back-end systems for automated broadcasts.

Bring your own number

Mobile messaging solutions can text-enable your existing toll-free or local number so you can use it for both voice and text. We can also provision a carrier-based short code from CSCA for higher throughput services. We also maintain the largest network of international carriers allowing us to provide 2-way connectivity to virtually every mobile phone on the planet.