An all in one CCaaS & UCaaS – in a single Microsoft desktop!
Five9 has partnered with Microsoft to deliver the Intelligent Cloud Contact Center - integrated into Microsoft - Skype for Business. Whether you are using Microsoft Dynamics 365 or another enterprise CRM solution, the combined solution extends the reach of your agent beyond the contact center – and connects them with knowledge workers throughout the enterprise.
Single-Pane Agent Solution
Agents no longer have to switch between CRM and Skype applications to address customer concerns
Extend the Reach of Your Agents -- Globally
With a federated address book between Five9 and Skype for Business, your agents have the entire organization at their fingertips – to call, conference, or transfer seamlessly