Microsoft

An all in one CCaaS & UCaaS – in a single Microsoft desktop!

Product Details

Five9 has partnered with Microsoft to deliver the Intelligent Cloud Contact Center - integrated into Microsoft Dynamics 365 CRM. The Five9 Microsoft Dynamics 365 integration is a powerful, single-pane, customer service and sales platform that enables your agents to focus on the customer experience. The combined solution improves sales efficiency and customer satisfaction while lowering costs.

Omnichannel, with Full Context

Regardless of the channel of choice, Five9 screen pops blend directly into the Microsoft desktop, giving agents a complete picture of each customer need. Five9 customers can match to any Microsoft record type, providing flexibility for any workflow

Single-Pane Agent Solution

Agents no longer have to switch between applications and Dynamics 365 to address customer concerns

On Premises and Cloud-Based Support

The Five9 integration for Microsoft Dynamics 365 supports both the SaaS or on-premises versions of Dynamics (R2013 -> Current)

Languages

Website

Additional Documentation

Languages

English

Website

https://dynamics.microsoft.com/

Additional Documentation

Data Sheet: Plus Adapter for MSD