Observe.AI

AI-based speech analytics, QA, and coaching across 100% of calls

Product Details

Observe.AI’s Voice AI Platform combines the power of Speech Analytics with end-to-end quality management and coaching to help teams work efficiently while remote. More than 110 global Contact Centers use Observe.AI to analyze 100% of their calls to get Customer Experience insights; automatically evaluate and score calls for compliance and quality assurance; and offer targeted coaching to agents. By leveraging AI, Observe.AI analyzes every single support call and automatically surfaces key moments of interest that shed light on the Customer Experience and how agents perform.

Results you can see (in just 30 days) include:

  • 100% quality and compliance tracking (up from 1-2%)
  • Quality check a 30 minute call in just a few minutes
  • Provide agents with 5X more feedback per month & reduce onboarding time by 20%
  • 5% lift in CSAT scores and improvements in supervisor escalations, negative Sentiment and Dead Air
  • 37% lift in empathy CSAT

Go live in weeks, not months

  • Go live in just 3-4 weeks so you can focus on the human side of your business -- coaching remote agents and improving the Customer Experience.

  • Do it all with a team dedicated to your success at no added costs, including an Onboarding Manager, Customer Success team, and technical engineers. Observe.AI makes it easy for you to get started and keeps you up-to-speed on the best practices used by top Contact Centers to develop their remote teams.