Recursive Labs is the leader in visual customer engagement empowering companies to interact with their customers as effectively as they would face-to-face.
Recursive Labs Visual Engagement Platform is the leader in visual customer engagement. Our platform works in browser as well as inside native mobile apps. We provide secure, patented cobrowsing, video chat, remote support, mobile camera sharing and compliance recording solutions aimed to meet the security requirements for even the most regulated industries. All of our technologies are zero download and zero residual on the customer’s device.
Patented, one click, no-download cobrowsing solution that includes the ability to redact or selectively protect private or sensitive information. Designed from the ground up to meet the needs of even the most security sensitive and compliance-oriented industries, Realtime can support both browser-based interactions and native mobile apps from the same agent interface. The UI is customizable and includes full annotation capabilities. You can also share forms and MS Office documents linked to the site or import them from the desktop or use the integrated video chat options.
No-download video and voice chat. Relate proves an effective means for a variety of use cases from providing personalized, white glove customer experience between a client and end user and to remote identity verification. The interface is configurable from video to video; voice to video or even voice-to-voice off a website. Relate can also be fully embedded within a mobile app to provide a full “Mayday” style concierge experience.
Provides dynamically configurable, voice and video chat capabilities triggered from a text message without the need for any type of mobile app. This solution is completely device agnostic working on any Android and iOS mobile device with a camera and that can receive a SMS message. Relate SMS has proven application in remote support and troubleshooting for field service, IT helpdesks, live patient support, insurance claim and resolution support and identity verification.
All Recursive Labs products can support video recording and playback for compliance and training. All session data protection mechanisms are deployed directly inside the videos so no sensitive information is ever accidentally recorded, thereby greatly reducing risk.